Frequently Asked Questions

I haven't received a reservation notification email.

After the reservation is completed from this site, the reservation details will be sent to your registered email. Please note that if you enter an incorrect email address when making a reservation, you will not receive a reservation notification email. If you have entered your email address incorrectly, please contact us and we will change your information.
Are Fridays treated as weekdays? Is it treated as a day before a holiday?

Fridays are basically treated as weekdays. Please note that the pricing varies depending on the season.
Can I use a credit card?

Most credit cards such as VISA, JCB, UC, AMEX, NICOS, Saison, Orico can be used. You can also use a debit card.
Can I pay in advance by credit card from the website?

You can select the payment method on the reservation screen of this site. If you use credit card pre-payment, it will be pre-paid with a credit card arranged by "JTB Book & Pay". Also, depending on the plan, you may not be able to select the payment method.
Want to bring your pet?

As a general rule, we cannot take guests inside the ryokan. (Only small dogs can be kept in cages upon reservation, please contact us)
When does the cancellation fee start?

From 3 days to 2 days before your stay: 30%, 1 day before: 50%: 100%.
Is the bath a hot spring? If so, please tell me about the spring quality.

All the baths in the hotel are hot springs. The spring quality is a simple alkaline hot spring, and it is colorless and transparent, and it seems to have a beautiful skin effect.
What kind of bath is the seaside open-air bath?

The sea is right in front of our hotel, and there is an open-air bath right on the beach. It is an open-air bath with a spectacular view of the sea in front of you, but it is an open-air bath unique to this hotel that blends into the rustic nature. You cannot go directly to the open-air bath from the public bath, so please use the private dressing room on the outside stairs.
When and where can I reserve a private open-air bath?

In principle, reservations are required upon arrival. Please come to the front desk to get the key and use the private open-air bath. Please return the key to the front desk after use.